Happy customers aren’t born, they are made. And it starts with happy employees. We're dedicated to fostering and nurturing a welcoming culture where everyone feels they belong. Where you can take your career to the next level (or around the world!). And of course, where you can innovate and create solutions that make a difference to millions of people everyday. While that definitely keeps us busy... our TTEC family knows how to have fun! We’re passionate about bringing people together to laugh and celebrate our achievements. We’re also big on taking time out for professional development and giving back. So, if you’re looking for a career full of purpose and potential, come on over. We love making new friends!
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As an English - Customer Service Representative in support of The Home Depot (Nights) working onsite in our brand new facilities in Athens, Greece, you’ll be a part of bringing humanity to business.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? You’ll work to resolve the customers’ inquiries, whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile. You’ll be the difference between their customer experience being just average or exceptional, facilitating effortless resolution.
During a Typical Day, You’ll
- Answer incoming calls from U.S.-based customers for the largest home improvement retailer in the United States
- Provide accurate, valid, and complete information by using the right tools, methods, and processes
- Some upselling of products or services to existing customers may be required
What You Bring to the Role
- Fluent in English (B2 level)
- Previous customer service experience recommended
- High school diploma or equivalent
- Proficiency in using computer systems and software applications
- Professionalism, positivity, and a supportive attitude while being eager to learn new skills and processes
- Ability to support and work regular overnight shifts
What You Can Expect
- Competitive compensation package with a monthly base salary performance bonus opportunities
- And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
- Knowledgeable, encouraging, supporting and present leadership
- An inclusive culture and community minded organization where giving back is encouraged
- Career growth and lots of learning opportunities for aspiring minds
- 25 days annual leave per year
- Supportive of your career and professional development
Ready to start your next career move supporting a major global brand?