Join the Journey at Immense Group!
At Immense Group, we are driven by passion, boldness, and integrity. Our goal is to deliver exceptional player experiences while fostering a safe and innovative environment where our team can thrive. If you have a strong sense of ethics, are solution-oriented, and care about player wellbeing, then we want you on board.
As a Player Protection Analyst, you’ll play a critical role in ensuring player safety and maintaining compliance standards. You’ll work closely with internal teams and interact directly with players via email or phone, identifying potentially harmful behaviour and supporting players with care and professionalism.
Your main responsibilities will include:
- Analysing behaviour and risk patterns to identify potential vulnerabilities
- Contacting players showing signs of risk via email or phone
- Providing guidance and support according to internal safeguarding policies
- Monitoring player activity to prevent underage access or account misuse
- Reviewing case reports regularly and escalating complex cases as needed
- Supporting refund and review processes for self-excluded users
- Recommending improvements to internal processes and reporting practices
- Promoting awareness and assisting in training initiatives on responsible engagement
- Native or near-native fluency in English
- Genuine interest in behavioural analysis, psychology, or safeguarding practices
- Strong communication and empathy skills
- Analytical mindset and exceptional attention to detail
- Eagerness to learn and adapt in a fast-paced environment
- Team-oriented with a flexible, solutions-driven approach
- Previous experience in compliance, player protection, or customer care is a plus
- Relocation to Malta: Includes flight and two weeks of accommodation
- Private Health Insurance: Because your wellbeing is our priority
- Wellness Allowance: Up to €300 annually
- Healthy In-House Meals: Fresh breakfast and lunch in our penthouse kitchen
- Birthday Leave: Take the day off to celebrate your special day
- Legendary Team Events: Regular social and team-building activities
- Career Growth: Be part of a forward-thinking and dynamic workplace
Our Hiring Process
- Interview with our Talent Acquisition Specialist
- Online assessment
- Interview with Hiring Manager
Ready to join a fast-paced team where performance meets passion?