Handle and resolve end-to-end product troubleshooting and customer support for a popular social media company.
Ability to work on case volumes across email and chat channels.
Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touchpoints.
Drive adherence to service levels across channels and achieve Best in class productivity, impact resolution times for end customer.
Partner with in-house technical specialists to educate advertisers on product features and common issue types.