Webhelp is a global organization headquartered in France with more than 80,000 employees. We focus on creating superb customer experiences and developing business solutions adapted to each company.

We are a fun-loving community that thrives on making a difference on behalf of the world’s most exciting brands. Being a people-first company is based on our firm belief that everything comes alive when you put people at your heart.

Are you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Webhelp Greece and use your communications skills in French. For this role, you can work on a hybrid remote model if you're based in Athens, or fully remote if you're based anywhere else in Greece.

No two days will be the same as you’ll provide valuable and memorable experiences to a wide range of customers for some of the world’s best brands.

What you’ll be doing:

• Manage inbound calls, emails, or live chats
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team targets and call-handling quotas
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies

Requirements: 

• Proven customer support experience or experience as a client service representative
• Fluent in French
• Good level of English
• Strong focus on customer needs and understanding of how customers can behave
• Strong communication, problem-solving and active listening skills
• Strong written skills
• Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment
• Sense of ownership and pride in your performance and its impact on the company’s success

What we offer: 

• Full Relocation Support (including flights, accommodation & transportation)
• Indefinite contract
• Competitive remuneration package (14 Salaries/year)
• 10% monthly performance bonus
• Daily meal voucher in Up Hellas Mastercard
• Private health insurance + Dental Care
• Opportunities for international Career through Webhelp International Mobility program
• A challenging working environment
• Employee events
• Free gym, well-being activities, and a rooftop cinema with Acropolis views
• Enjoy with your co-workers your lunch break at our new Restaurant

You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community. 

Apply Today! 

Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity. You choose where you want to go; we help you get there!