To build a new nomadic economy by empowering international talent to live freely, providing flexible coliving and remote, project-based work.

We champion the freedom of living and working across borders, shaping a nation without a country.

Join our talent center specializing in ICT, Industrial and Infrastructure Engineering, Business Development & Sales Services. Our extensive client portfolio allows you to maximize your skills and knowledge in diverse projects across various industries, ensuring your work remains dynamic and engaging.

We are seeking a Dutch/Flemish Customer Service Specialist to join our dynamic team and support an exciting project within the waste management industry. As part of our team, you'll be representing a leading international brand, providing exceptional support to Dutch-speaking customers. You will work remotely while collaborating with colleagues and clients across Europe.

As a Customer Service Specialist, your key responsibilities will include:

• Deliver exceptional customer service by handling a high volume of inbound customer enquiries via phone and e-mail.
• Manage an intensive workload of 50–60 inbound customer calls per day, e-mails, Salesforce cases maintaining professionalism, empathy, and efficiency throughout every interaction.
• Support customers with enquiries relating to waste collection services, schedules, billing, and service requests, ensuring timely and effective resolution.
• De-escalate challenging situations and confidently manage conversations with frustrated or dissatisfied customers, always striving for a positive outcome.
• Be the voice of the brand, delivering a professional, empathetic, and customer-focused experience.
• Accurately document customer interactions and complete all required administrative tasks in internal systems.

To succeed in this role, you should have:

• Fluency in Dutch and English (both written and spoken) is essential.
• Proven experience in a high-volume customer service or contact centre environment is essential.
• Experience with ticketing systems and Salesforce is a plus.
• Experience handling a large number of inbound calls and supporting customers in fast-paced, service-driven environments.
• Demonstrated ability to confidently manage difficult conversations, resolve complaints, and support frustrated or upset customers with empathy and professionalism.
• Excellent communication, active listening, and problem-solving skills.
• Strong resilience and the ability to remain calm, positive, and focused under pressure while consistently delivering excellent customer service.
• Excellent organizational skills and the ability to multitask while maintaining a high level of accuracy.
• You are located within the EU (due to security requirements).
• You have a stable, high-speed internet connection at all times.
• You have a private, dedicated workspace (for security reasons).
• You are able to adhere strictly to predefined shifts (Mon-Fri, regular business hours)

+ Work remotely anywhere in the EU!

+ Regular working hours (no evening and weekend shifts)

+ Monthly gross salary of 1850 EUR if you are based in Bulgaria and onboarded on a Bulgarian Employment contract / 2100 EUR if you are on a self-employment contract and based outside of Bulgaria

+ Home office allowance

+ Team get-togethers and networking events are in our DNA!

+ Need a place to live? Digitally check in to your spacious room in our WN LAB Hotel, the biggest and coolest 4* co-living hotel in Bulgaria. With no need to pay a deposit, and special discount rates for single apartments, starting from 660 EUR per month (utilities and cleaning included!), we've got you covered.

= TOTAL(LY): amazing life & work with WorkNomads

About the docking station: 

WorkNomads is a global employer for digital nomads, empowering people to live life their way, offering flexible co-living and remote and project-based jobs.

Interest piqued? Join us! https://www.jobseurope.com/jobs/customer-success-advisor-dutch-remote-f4603a4b-a6ff-4461-a5f7-fd2c82a2381c